Change leaders know that to succeed, they have to enable people to let go of what has been. This feels scary, and to do this, we sometimes turn to alternative role models. This can in turn feel really risky for leaders.
In positive deviance, change is created by finding what already works and spreading it. Harvard Business School professor Francesca Gino thinks of “positive deviants” as successful non-conformists. Her “aha” moment came when she saw a recipe book that challenged the rules of Italian cooking and asked – “why is it that we always cook that dish in this way?” The book contained recipes such as “the crunchy part of lasagne” that made more of the best bits! Continue reading
We’ve just had a pilot project extended. Initial funding from the Cambridgeshire Together for Families programme has brought eleven organisations into a learning programme, to use the Hidden Insights approach to reduce “revolving door” tenancies. The early stages have created a lot of enthusiasm and support has been extended into the autumn.
Projects are now running in Cambridge City and in Wisbech, bringing together a range of housing associations and charities, including Accent, City Homes Cambridge, Making Money Count (Circle Roddans), Luminus, JobCentre Plus, Abbey People and the YMCA. Continue reading
Thanks to NHS Elect and South East Employers for spreading the word about Hidden Insights.
NHS Elect, which is itself part of the NHS, supports more than 50 trusts across the county to improve their services and develop their people. We are speaking and running a workshop at their annual members’ conference at the Central Hall, Westminster, on 13th November. This is to show how Hidden Insights gives a new lens for change leaders, offering a different way to get patients taking responsibility for their own health, and to create collaborative relationships, engagement and behaviour change across organisational silos and between patients and professionals. Continue reading
The Department of Communities and Local Government’s Troubled Families Initiative (TFI) was set up to reduce the significant costs to the taxpayer of a minority of deeply complex families. The DCLG has calculated that one family can cost between £40,000 to £400,000 a year in reactive interventions. There have been some great achievements in turning families round. The Initiative is now being extended into phase 2. Continue reading
We’ve seen Positive Deviance, the approach that Hidden Insights® stems from, achieve some incredible results. For example, from creating cultural change in the world’s largest Investment Bank, to helping sales performance in a pharmaceutical, to generating a 73 per cent reduction in the transmission of MRSA in over 250 hospitals in a period of months (Pascale Sternin & Sternin 2010).
Woodward Lewis have been training Haringey Council and partnership agency staff in using Hidden Insights to tackle problems and to build better, more collaborative relationships, within existing resources. The contract has just been extended into three new areas:
- Helping the community to collaborate to address anti-social behaviour in Northumberland Park, N17
- Helping vulnerable families to adjust to being more self-sufficient when leaving intensive support in N15 and
- Helping young people leaving care to take responsibility and adapt to being more independent, with the support of personal advisers.
Thanks to an introduction by Dr Keith Ruddle, of Saïd Business School, University of Oxford, we were delighted to be invited to run a half-day workshop with key directors and senior managers from the Department of Health, at their training centre in Waterloo.
We’ve had a busy couple of weeks with workshops. Sue Ritchie, of MutualGain, and Jane Lewis ran an introduction to using positive deviance for behaviour change for a group of officers and members in Cambridgeshire. This was provided under the auspices of the NESTA Creative Councils initiative, and Involve, the leading community engagement consultancy.