Awareness of the term “positive deviance” is rising, as a way of solving tough problems by finding what already works. It’s been the topic of seminars for health leaders. It’s been frequently mentioned by Helen Bevan, Chief Transformation Officer, NHS England, as part of a repertoire of approaches to front-line change, and by Jo Bibby in her Health Foundation Blog. It is the subject of a slide show by Bob Sutton, and gets a brief mention as a possible new option in a recent article about the limitations of quality improvement projects in the NHS by Prof Mary Dixon Woods and Graham P Martin.
There is, however, no available comparison of the various interpretations and applications of “positive deviance,” and some authors mix up the various conceptual frameworks. This article aims to put this right, and offer tips to leaders for implementation. Continue reading
Many change models, Hidden Insights included, stress the need for engaging people in change early on. To do this, we need their active co-operation, and involvement, often in focus groups, large-scale events such as Open Space or World Cafe or just in conversations. But you’ve got to get them to turn up in a positive frame of mind, ideally ready to volunteer to get involved….
Here’s a checklist, based on experience of implementing successful employee and community projects. Its parent comes from the successful MRSA reduction project in the USA, recorded in the book, Inviting Everyone, Healing Healthcare Through Positive Deviance, by Arvind Singhal, Prucia Bruscell and Curt Lindberg. We’ve added some learning of our own. Continue reading
We are delighted with the feedback from the learning-by-doing we did over the last year in Cambridgeshire. People have taken the Hidden Insights concepts of “don’t decide about me, without me” and “acting their way into a new way of thinking” to heart. They have grown in confidence and created amazing engagement and community action.
You can read more about the Grub Hub in Huntingdon here. Continue reading
People will take personal responsibility for solving a problem, completing an action and performing better if they own the solution – a key Hidden Insights principle is “ownership not buy-in”.
Hidden Insights® achieves this through its group coaching approach. Coaching works with anyone, in organisations, families, or communities. Coaching is reported by the 2015 CIPD employer survey to be the second most effective learning after learning on the job (which is also a part of Hidden Insights). Continue reading
The Department of Communities and Local Government’s Troubled Families Initiative (TFI) was set up to reduce the significant costs to the taxpayer of a minority of deeply complex families. The DCLG has calculated that one family can cost between £40,000 to £400,000 a year in reactive interventions. There have been some great achievements in turning families round. The Initiative is now being extended into phase 2. Continue reading
Audrey Asamoah and Jane Lewis’s TEDx-style presentation at the Greater Manchester Police and Fire Services’ Social Policing Unconference showed how Hidden Insights® community facilitation delivers big behaviour change in unlikely places – most recently in a deprived part of North London. We shared some of stories and techniques – which enable both community members and professionals to move past “baggage” and suspicion and share hope, skills, leadership and aspiration in a very different relationship, learning life and work skills in the process.
Woodward Lewis have been training Haringey Council and partnership agency staff in using Hidden Insights to tackle problems and to build better, more collaborative relationships, within existing resources. The contract has just been extended into three new areas:
- Helping the community to collaborate to address anti-social behaviour in Northumberland Park, N17
- Helping vulnerable families to adjust to being more self-sufficient when leaving intensive support in N15 and
- Helping young people leaving care to take responsibility and adapt to being more independent, with the support of personal advisers.
Great video on complexity from the RSA – recommended!
For the first time, representatives of nearly all the UK users of positive deviance met together in Westminster for a round-table debate on the value of positive deviance, and learning points from the exercises so far to carry forward into future projects.
Whilst doing some research on what is going on in the world of Positive Deviance, we were really delighted to find that some of our blog posts have been reproduced on the website of the Positive Deviance Resource Centre, Faculty of Public Health of the University of Indonesia.