Letting go of habit and tradition – constructive rebellion?

Change leaders know that to succeed, they have to enable people to let go of what has been.  This feels scary, and to do this, we sometimes turn to alternative role models.  This can in turn feel really risky for leaders.

In positive deviance, change is created by finding what already works and spreading it.  Harvard Business School professor Francesca Gino thinks of “positive deviants” as successful non-conformists.  Her “aha” moment came when she saw a recipe book that challenged the rules of Italian cooking and asked – “why is it that we always cook that dish in this way?”  The book contained recipes such as “the crunchy part of lasagne” that made more of the best bits! Continue reading

New Kinds of Hidden Insights – facilitating strategic choices for Astia

Astia was founded in Silicon Valley in 1999 as a non-profit organization dedicated to identifying and promoting best-in-class women high-growth entrepreneurs.  It is transforming the way businesses are funded in the here and now, providing capital, connections, and guidance that fuel the growth of highly innovative, women-led ventures around the globe.  They have recently had a number of investment successes and want to build on them to further their charitable objectives and build the number of successful women entrepreneurs. Continue reading

Improving health and social care systems – are we forgetting something?

I’m writing this as a patient, parent, potential service user and change professional.  I  wonder anxiously what impact the latest round of NHS and social care reform will deliver, against the current political background.

My biggest anxiety is, will I and my friends and family be understood and actually helped, when we interact with the health and social care system?  Can professionals change their behaviour, and win time with patients, to understand and help them help themselves? Continue reading

A checklist for engaging people

Many change models, Hidden Insights included, stress the need for engaging people in change early on.  To do this, we need their active co-operation, and involvement, often in focus groups, large-scale events such as Open Space or World Cafe or just in conversations.  But you’ve got to get them to turn up in a positive frame of mind, ideally ready to volunteer to get involved….

Here’s a checklist, based on experience of implementing successful employee and community projects.  Its parent comes from the successful MRSA reduction project in the USA, recorded in the book, Inviting Everyone, Healing Healthcare Through Positive Deviance, by Arvind Singhal, Prucia Bruscell and Curt Lindberg.  We’ve added some learning of our own. Continue reading

Positive peer pressure and positive deviance

Peer pressure is really powerful.  The trouble is, it can be used for good or bad.  We aim to create positive peer pressure to achieve change, but it’s not always easy. Continue reading

Ownership not buy-in – Hidden Insight of the season

People will take personal responsibility for solving a problem,  completing an action and performing better if they own the solution – a key Hidden Insights principle is “ownership not buy-in”.

Hidden Insights® achieves this through its group coaching approach.  Coaching works with anyone, in organisations, families, or communities.  Coaching is reported by the 2015 CIPD employer survey to be the second most effective learning after learning on the job (which is also a part of Hidden Insights). Continue reading

Emergent OD and the Buurtzorg model – reducing costs and satisfying demand

At the moment the pressure is on for HR and OD professionals to create flexible and responsive organisations, making the most of the trends and technologies available.  In the current economic climate, with productivity only just starting to improve, people have limited time for change projects and organisations are getting flatter, putting a greater load on managers.  So how can this be achieved? Continue reading

News from Cambridge

We’ve just had a pilot project extended.  Initial funding from the Cambridgeshire Together for Families programme has brought eleven organisations into a learning programme, to use the Hidden Insights approach to reduce “revolving door” tenancies.  The early stages have created a lot of enthusiasm and support has been extended into the autumn.

Projects are now running in Cambridge City and in Wisbech, bringing together a range of housing associations and charities, including Accent, City Homes Cambridge, Making Money Count (Circle Roddans), Luminus, JobCentre Plus, Abbey People and the YMCA. Continue reading

We’re going to the Policing Social Citizens Unconference

On the 26th and 27th  June, along with senior level academics, policing and fire service professionals, we are attending the Policing Social Citizens Unconference and providing a TEDx style presentation on how to create big change from small beginnings using Hidden Insights. This event is being live-streamed via the internet, and live tweeted (#policingsocialcitizens).

Continue reading