Hidden Insights® for Community Adaptability



  • (Hidden) Asset Based Community Development – creating new networks, engaging the “unusual suspects
  • Creating resilience
  • Reducing dependency
  • Training peer-to-peer community facilitators to solve local issues
  • Renegotiating relationships and contributions – professionals and community

What for?

  • Leadership
  • Working with uncertainty and complexity
  • Community safety
  • Community adaptability
  • Community mentoring
  • Domestic abuse
  • Parenting
  • Young people
  • Wellbeing and health
  • Readiness for work


  • Local authorities
  • Public Health
  • NHS
  • Housing

Changing relationships for community adaptability

From malnourishment in a Vietnam village  to young parents in deprived urban neighbourhoods, within any community there are a few people who have managed to overcome seemingly tough problems with the same resources as their peers.

Usually, these people are invisible to their peers and those in authority. Their successful ways remain locked away, no-one is able to learn from them and the problems persist.

Hidden Insights® unlocks these successes.

• It is not about providing experts to “fix” people and problems.
• It is low cost, fast acting and works anywhere, within current systems, processes and resources.
• It is fun and empowering to do.

It is a three-stage problem-solving process, developed from “positive deviance” which teaches people how to discover small differences in behaviour and practice, invisible to the majority, that make a huge difference in outcome. They then help everyone to learn them. We provide training and co-facilitation in the process.

The Hidden Insights learning programme – with measurable payback

We train managers, leaders, and staff how to create, lead and facilitate Hidden Insights projects and programmes. We can also train your trainers with a pack that can easily be customised to your context.  Go to the Learning Programme page to read all about it.

Community Organisations the Hidden Insights team has worked with: 

  • Haringey Trouble Families Initiative
  • Cambridgeshire Domestic Abuse Partnership
  • Hampshire Childrens’ Services
  • West Sussex Youth Services
  • Hertfordshire Adult Care Services
  • Peckham Positive Deviance Group

It’s completely transformed the working relationship between our teams, and this change has been sustained over the last year since the Hidden Insights workshop. It’s helped us cope with a much heavier case load

Internal legal team and client team managers

Case Studies