Meet the Team – specialists in collaborative skills

Introducing the Hidden Insights team, specialists in collaborative skills and facilitation, coaching, process improvement, project management and leadership development.

We have developed an excellent reputation for the quality and reliability of our work. All members of the team are exceptional facilitators, have relevant qualifications in their fields of expertise and extensive experience of working with Hidden Insights®. The team members below are working on current projects and we have several other excellent coaches and facilitators who also work with us.

The workshop was brilliant, the best we’ve had. It ended with clear actions and a real sense of possibility that we can find a way forward that really will make a huge difference.

Team manager


Jane Lewis

Jane is an experienced and able facilitator, trainer and project manager.  She has worked in organisational development and performance improvement for over 25 years, in both the private and public sectors.  She wins work by referral and recommendation.

A graduate of the Consulting and Coaching for Change programme run jointly by the University of Oxford and HEC Paris, Jane was trained and mentored by “the co-creators of positive deviance ”, Jerry and Monique Sternin.  She learned the practicalities of setting up and facilitating this kind of work in both organisations and communities and created and led the UK’s first PD projects.

The projects have delivered time and cost savings and social value.  They teach participants a wide range of skills.  They have enabled Jane and the team to adapt the positive deviance approach to the developed world for organisational development and performance improvement.  This is Hidden Insights®.

She and the team provide training, coaching and facilitation in the Hidden Insights® approach.  They have worked with the Home Office, London boroughs, West Sussex County Council, NHS Institute for Innovation and Improvement, Cambridgeshire County Council and Gosport Borough Council.   Jane has written a number of PUBLICATIONS and run workshops and conferences on the topic for organisations, networks and universities.

View Jane’s profile on LinkedIn

Nick Lewis

Specialises in long-term projects and interim management, primarily in the public sector. Nick has been part of highly successful project teams delivering major programmes in the Ministry of Defence and the Home Office, and has also been a key part of teams setting up new agencies and shared service centres.

As part of a team of five, he set up the Security Industry Authority, the licensing body for security staff.  He was also part of the team that set up the new shared services centre for the Home Office and HM Prison Service at Newport, Gwent, which saved millions of pounds in its first year of operation and won the European Shared Service Centre of the Year award.

More recently he has led change programmes at board level. He has acted as interim Finance Director of the Design Council, the Equality and Human Rights Commission and NACRO.

View Nick’s profile on LinkedIn

Caroline Owens

Caroline had long and successful career with the John Lewis Partnership, undertaking a number of operational and strategic roles across Operations, Support, HR, Training and Development, Customer Service and Administration.  As part of the leadership team that created the shared service division within John Lewis she served on its management board driving employee engagement. Latterly, Caroline worked in a strategic role dedicated to bringing the voice of employees and independent insight into senior leadership.

Caroline is an Accredited Mediator and NLP Practitioner and has helped enhance peoples’ careers through coaching, mentoring, personal and strategic development support to individuals and teams.  She and has proven expertise in problem solving, change leadership, employee engagement and facilitation.

Caroline is currently working with a number of charities and not for profit organisations supporting them in their work.

Bernadette Ramsay

Bernadette is an experienced training and development specialist, whose particular strengths are in developing personal skills to make delegates more effective in a personal capacity and as part of a team.

With extensive experience of developing staff and managers at all levels, her focus is on strengthening the individual skills and interpersonal relationships that ultimately drive an organisation’s success. This has been achieved through coaching and formal training workshops. Bernadette is trained as a Hidden Insights® facilitator and consistently gets outstanding feedback from her work.

Angela Sims

Angela has been working in the field of organisational change over the last 20 years. An experienced Chief Executive and Company Director, creator, through dynamic cultural change, of award winning organisations. A professional background in management, personnel, marketing and research, is balanced with the ability to think outside of the box and enthuse others to challenge the status quo.

Angela is in demand by charitable organisations as a trouble-shooter trustee to sort out difficult issues and by Chief Executives, Chairmen and Directors in both the public and private sectors as a mentor and performance coach.

She has successfully facilitated a range of Hidden Insights programmes in organisations and communities across the UK, including local elements of the Home Office project. She is particularly talented at bringing in and engaging people who might otherwise hold back.

Beverley Burrell

Beverley is an experienced facilitator/ trainer with strong empowerment, coaching and mentoring skills. She has diverse management and development experience with a range of public and private sector companies and organisations.

A varied background incorporating coaching, training, change management, housing stock transfers and re-organisation, consulting, facilitation and networking combined with excellent conference and event organisation skills. These skills are brought to community coaching and Hidden Insights projects including work for the Home Office, West Sussex County Council, and local community groups in Hampshire.

Audrey Asamoah

Audrey is an innovative, determined and inspiring project facilitator and leader, who has proved herself on key projects with London Probation and on Hidden Insights community coaching projects in several parts of London and for the Home Office.

She has built on her background of performance management and improvement, delivering practical wins such as Recognised for Excellence (R4E) accreditation, and helping diverse and creative groups to work together to deliver real results.

Audrey is a Restorative Justice Facilitator, working with offenders to make amends to their victims for the harm caused.  Audrey is also a Restorative Service Quality Mark assessor, assessing organisations who provide restorative services for the nationally accredited quality mark.

This experience, and her personal strengths, have meant that Audrey has been successful in delivering challenging projects.  These include working with people stepping down from intensive family support to build self-esteem, a sense of personal responsibility and autonomy, and in engaging hard-to-reach people.  She has worked also on organisational projects to align agency support to communities using the Hidden Insights positive deviance approach.

Bernie Hoare

Bernie has developed award-winning organisational development activities during a long and successful career with Marks and Spencer. As a consultant, she has experience of both field and consultancy roles, covering the public and private sectors. An accomplished practitioner, with an excellent record of achievement, Bernie now uses the FIRO framework extensively for coaching and personal development. Adaptable and organised with strong interpersonal and project management skills, Bernie is accustomed to working in both a fast paced commercial environment and with the complexities of the public sector.  In addition to teaching “real world” project management, Bernie supports Hidden Insights project participants to develop personal awareness and helps with programme and training design.

Jenni Inglis

Jenni has wide experience of identifying and measuring the impact of initiatives and programmes and particularly of social return on investment of innovative public services. This includes analysing costs and benefits but also the value to communities of improved well-being.

Jenni has helped many organisations to identify and account for how they make a difference; analysing stories, measuring outcomes and modelling financial implications. She started her career in capital investment programme management in a FTSE 100 company and has since gained over 10 years experience of informing and evolving decision making in the public and third sectors. This has included working with the Cabinet Office, National Audit Office and Department of Health. She has delivered many social impact studies for charities and public sector clients, and consults to local authorities to develop whole systems commissioning practice. She also brings knowledge of a range of action research approaches from her MSc in Responsibility and Business Practice at University of Bath.

Antonio (Tony) Belgrave MSc, BSc, NTL

Tony is energised by working with teams and individuals, helping them to optimise performance in order to deliver their goals. He is able to release energy in clients by working in ways that are highly interactive and engaging.

He worked for GlaxoSmithKline (GSK) for 12 years, latterly as Head of Performance Management for Supply Chain Transformation and supported business improvement across a programme impacting 27,000 people. Prior to this, Tony worked as the Transformation Lead for GSK UK where headed up GSK’s ground breaking Accelerated Delivery Programme. These roles involved building in managers’ and senior leaders’ capabilities associated with organisational change and disciplined execution. Over the course of a career spanning 20 years in the pharmaceutical industry, he successfully delivered a myriad of projects varying in complexity, ranging from R&D, Commercial and Manufacturing.

Since leaving GSK he helps organisations, teams and individuals deviate from the ‘norm’ to become outstanding amongst their peers. The formula for doing this is a simple one that involves building capability in the most accessible elements of Project Management, Organisation Development and Lean. His approach to delivering sustainable change draws heavily on strength based methodologies (e.g. Positive Deviance, Solution Focus, Appreciative Enquiry).

Tony is a certified NTL (National Training Laboratories Institute) Organisational Development Practitioner and a member of the Project Management Institute. In addition, he am interested in motivation of individuals and teams and seeks to weave in years of experience in this area, in everything he does. To support this work he is accredited in the use of Motivational Maps™.